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Episode Directory
May 2012
- 5/23/2012: Subsidiaries: No, Virginia, the World Is Not Flat! Coming Soon
- 5/16/2012: College News: Going, going, mobile! Listen Now
- 5/14/2012: SAP Game Changers Radio from SAPPHIRE Now 2012 Listen Now
- 5/9/2012: Part 2: How Smart Is BI Without A Strategy? Listen Now
- 5/2/2012: Great Customer Service: Is Your Call Center Missing the Obvious? Listen Now
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
Vala Afshar
Vala Afshar is Chief Customer Officer for Enterasys Networks, a Siemens Enterprise Communications Company. Afshar is responsible for worldwide services operations and technical support functions including contact center operations, field engineering, support engineering and infrastructure technologies. He and his team successfully implemented an award-winning (CRM Magazine Elite Services) cloud computing customer relationship management framework that enables Enterasys to use business and performance management analytics to achieve best-in-class customer satisfaction and employee retention. Enterasys' strong technical service and support capabilities are recognized globally by customers, partners and industry analysts as a true company differentiator. Afshar joined Cabletron in 1996. Previously, he was Vice President Services, Vice President of System Quality Assurance, Solutions Engineering, and Worldwide Educational Services. View Guest page
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Byron Banks
Byron Banks, vice president, Business Analytics, SAP, has more than 20 years of experience with enterprise applications. He currently manages a solution marketing team that is focused on enterprise information management (EIM) and data warehousing (DW) solutions that enable organizations to improve business results by making integrated, accurate, and trusted information available throughout the enterprise. View Guest page
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Allen Bonde
Allen Bonde, CMO at The Pulse Network, entrepreneur and industry watcher with 20 years in online marketing, CRM, and e-commerce. Allen helps Pulse clients evolve their digital marketing and business strategies to include video content, community engagement and social media campaigns. Previously, he was co-founder and CMO at social marketing tools pioneer Offerpop; CMO and SVP of strategic services at eVergance; and started the Internet Computing practice at Yankee Group. Allen began his career in corporate R&D telecom, where he received a US patent. He has appeared on CNBC, Fox News and PBS television, and blogs for 1to1Media, oneforty.com, Social Times and WOMMA. He was named a Top CMO on Twitter by Social Media Marketing Magazine in 2010. View Guest page
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Megan Burns
Megan Burns, Principal Analyst serving Enterprise Customer Experience Professionals at Forrester, is a leading expert on measuring customer experience, benchmarking a company's ability to deliver great customer experience, estimating the ROI of a customer experience improvements, and getting executives to actively participate in the customer experience transformation. She manages Forrester's Customer Experience Index, an annual benchmark of the customer experiences delivered by more than 150 large US firms. Megan’s secondary coverage includes best practices for customer experience governance and creating customer-centric cultures. She has been quoted in The Wall Street Journal, Internet Retailer, and B2B Magazine. Before Forrester, Megan held positions at AT&T, Intel and IBM. View Guest page
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Becky Carroll
Becky Carroll is the author of The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers (Wiley, July 2011). She is also the founder of Petra Consulting Group, a consultancy focused on social media and customer experience. Her client roster includes Fortune 100 companies Electronic Arts, HP, Fujitsu, and Ford. Previously, she was the Community Program Manager and social media strategist at Verizon. Becky is the Social Media Contributor for NBC/TV San Diego. She teaches the “Marketing via New Media” class at UC San Diego and is the author of top customer service blog Customers Rock! (http://customersrock.net). View Guest page
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Henry Chesbrough
Dr. Henry Chesbrough created the theory and coined the term ‘open Innovation’. His concept was introduced in his award-winning book, “Open Innovation: The New Imperative for Creating and Profiting from Technology” (Harvard Business Press, 2003), and extended to business model innovation in his 2006 follow-up, “Open Business Models: How to Thrive in the New Innovation Landscape”. His newest book is “Open Services and Innovation: Rethinking Your Business to Grow and Compete in a New Era” (Jossey-Bass, 2011). With global economies shifting from manufacturing-focused to services-focused, openness - and its ability to deliver improved choices for customers and better economies for corporations - is a path that can turn commodity companies into trailblazers. Dr. Chesbrough is Executive Director for The Center for Open Innovation. View Guest page
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Alan Chow
Alan Chow, Chief Customer Officer Teradata Corporation, uses his extensive knowledge of Teradata’s technology, products, and services to advocate for customers and to ensure that the company’s customer strategy reflects customer needs and helps them to achieve strong business results and a high return on investment through their use of Teradata. Chow was one of the original Teradata database engineers who pioneered the development, professional services and customer support of what is now a multi-billion-dollar data warehouse market. View Guest page
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Chris Cingrani
Chris Cingrani, a Senior Manager in Capgemini’s Business Information Management (BIM) group, is responsible for leading the SAP EIM practice within North America. For over a decade, he has been helping customers with the business and technical challenges and opportunities of planning and implementing Enterprise Information Management (EIM) initiatives within an enterprise environment. Previously, Chris served in sales and consultative roles at Informatica and Firstlogic/Business Objects; in a technical capacity at Ernst & Young LLP on technologies including Java, Visual Basic and multiple databases; and in sales roles at CDW and Morgan Stanley Dean Witter. View Guest page
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Saul Colt
Saul Colt, Head of Magic at FreshBooks, was recently named as one of the iMEDIA 25: Internet Marketing Leaders & Innovators. He's been called one of Canada’s best community builders/experiential marketers. Chris Brogan once referred to Saul as “exactly who you want representing your company”. In a previous life, Saul launched Zipcar into the Canadian marketplace. He helped growFreshBooks.com from 250,000 customers to 4.5 million, and even knows what it is like to work for a large corporation from his former leadership role at Rogers Communications. View Guest page
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Kevin Cox
Kevin Cox, Senior Director, SAP Marketing, is responsible for SAP HANA marketing. He was named one of the top digital marketers of 2011 by B-to-B, the Magazine for Marketing Strategists. He has been with SAP for over 7 years, leading various strategic marketing initiatives including SAP NetWeaver and SAP Business Intelligence Accelerator. View Guest page
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Will Crump
Will Crump, Founding Partner at DATUM LLC. With over twenty years invested in building high-performance, cross-functional teams to compete in global venues, Will brings a wealth of experience in team selection, alignment, motivation and organizational development. He has 8 years of data management experience in Data Governance, ERP Consolidation, Process Improvement and Master Data Management, and 7 years of senior executive experience in guiding business development, international expansion, partnerships, line of business profit and loss, and product development. View Guest page
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Tom Davenport
Tom Davenport holds the President's Chair in Information Technology and Management at Babson College, where he teaches MBAs and executives about decision-making and analytics. He is also a Senior Advisor to Deloitte Analytics. His most recent book is Analytics at Work: Smarter Decisions, Better Results. In 2003, he was named one of the Top 25 consultants in the world by Consulting magazine. In 2007 and 2008, he was named one of the 100 most influential people in the IT industry by Ziff-Davis magazines. He directed research centers at Ernst & Young, McKinsey & Company, CSC Index, and Accenture. Tom has written, co-authored or edited 13 books, including the first books on analytical competition, business process reengineering, knowledge management, and the business use of enterprise systems. His articles and columns have appeared in the Harvard Business Review, Sloan Management Review, California Management Review, Financial Times, Information Week, and CIO. View Guest page
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Chris Dinkel
Chris Dinkel has over 12 years managing, developing and implementing large-scale complex information systems. His extensive experience includes all phases of the SDLC of enterprise wide Data Warehouses, Business Intelligence solutions, Custom client/server and Web Applications. His prior background includes project management, ETL, business analysis, design, development, and administration of Data Warehouses supporting SAP, PeopleSoft, relational databases, and SAP BW/BusinessObjects systems. He has helped large and small enterprises build out robust reporting and analytic architectures that support operational, ad-hoc, and dashboard requirements. The hundreds of reports, analytics, metrics, and dashboards he has built are in global use. He is currently an IT Leader responsible for delivery of Business Intelligence and Data Analytics to the 45,000 professionals of the US Member Firms of Deloitte. View Guest page
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Howard Dresner
Howard Dresner is Chief Research Officer at Dresner Advisory Services, LLC, an independent advisory firm. He is a well-known authority in the areas of Business Intelligence and Performance Management with more than 30 years of IT industry experience. Previously, he spent 13 years at Gartner, where he was a Research Fellow and Lead Analyst for BI. He also served as Chief Strategy Officer at Hyperion Solutions. Howard is the author of Profiles in Performance – Business Intelligence Journeys and the Roadmap for Change (John Wiley & Sons, November 2009) and The Performance Management Revolution: Business Results through Insight and Action (John Wiley & Sons, November 2007). He publishes several landmark research studies each year: The Wisdom of Crowds Business Intelligence Market Study ® and The Mobile Business Intelligence Market Study. www.business-intelligence-study.com. View Guest page
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Adrian Drury
Adrian Drury leads Ovum’s Consumer IT & Integrated Media team, covering the impact of IT consumerization on the engagement model for enterprises with their employees, customers and the opportunity for industry value chain re-engineering. He has published studies looking at smart device application development, device distribution strategies, marketing automation and customer lifecycle management, and process re-engineering innovation strategy. Adrian also leads the Media & Broadcast technology team, covering technology, IT, networking and commercial strategy in the convergent broadcast, media and telecoms industries. Previously, he was a founding employee and Head of Strategy and Business Development at The Cloud, Europe's largest wireless hotspot network. View Guest page
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Gregory J. Dunn
Gregory J. Dunn manages the Global Product Management Group for Sybase, Inc, leading the efforts for hosted and business solutions focusing on B2C services within the mCommerce, Telco and Enterprise-related verticals. He began his career at the divestiture of AT&T, where at Pacific Telesis his milestone achievement was launching the first statewide 900mhz messaging system in the US. As Director of Product Management for Verizon Wireless at Bell Atlantic Mobile, he oversaw data and Internet product launches, including the successful BREW service offering. At start-up venture Inphomatch (Mobile 365), he served as Vice President, Carrier Services and Vice President, Americas, and helped launch the first inter-carrier messaging platform in the US. Greg was part of the key executive team that saw the successful acquisition of Mobile 365 by Sybase in November 2006. View Guest page
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Bob Evans
Bob Evans is Vice President of Strategic Communications for SAP. He joined the company in April 2011 and late last year helped create a new 50-person team within the Marketing organization called Customer Central, which celebrates SAP’s customers through stories of their innovations and success. Bob also writes a widely read column for Forbes.com on business innovation. Before joining SAP, Bob covered the business-technology world as primary analyst and blogger for InformationWeek. View Guest page
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Carolyn Fitton
Carolyn Fitton, Mobility Manager at Sybase, an SAP Company, has diverse experiences in marketing and enterprise mobility strategy. She drives sales and marketing initiatives across the Sybase and SAP ecosystem, educating stakeholders on enterprise mobility solutions, and helps lead go-to-market strategy and promotion of enterprise mobility products. Carolyn worked at Microsoft from 2007-2010 with their information worker products (CRM, office, sharepoint, VoiP), and at Sybase, where she sold originally mobile smart phone PIM sync software, mobile web site and database tech, and legacy AvantGo technology. Carolyn wrote Enterprise Mobility Guide for Dummies to help business people make sense of mobility, explain its impact and value, and offer simple ideas and tips for embracing mobility to improve operations and become competitive. View Guest page
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Kathy Gates
Kathy Gates, Chief Information Officer at the University of Mississippi (UM), served as project manager for UM's SAP student system implementation. Previously, she worked as a software developer for AT&T Bell Laboratories, as a technical consultant for the Mississippi Center for Supercomputing Research, and as the Director of Academic Computing and Enterprise Applications at UM. She holds M.S. degrees in Mathematics and Computer and Information Science from Ohio State University and a Ph.D. degree in Engineering Science from the University of Mississippi. In addition to being active in EDUCAUSE, Internet2, and SAP HERUG, Kathy is involved in many initiatives related to technology and higher education. Areas of focus include SOA architectures, mobile computing, and Web applications that interface with SAP. Her underlying objective is always to advance the University's mission through the smart, innovative use of technology. View Guest page
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Jack E. Gold
Jack E. Gold is Founder and President at J.Gold Associates, LLC, a technology industry analyst firm. His 40-plus years in the computer and electronics industries include work in imaging, multimedia, technical computing, consumer electronics, software development and manufacturing systems. He is a leading authority on mobile, wireless and pervasive computing, advising clients on business analysis, strategic marketing and planning, architecture, product evaluation/selection and enterprise application strategies. Prior to J.Gold Associates, he held positions with META Group, Digital Equipment Corp. and Xerox. View Guest page
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Joshua Greenbaum
Joshua Greenbaum, founder of Enterprise Applications Consulting (EAC), has been in the enterprise software space for over 30 years as a computer programmer, systems analyst, author, consultant, and industry analyst. Having helped pioneer coverage of the enterprise software market in the late 1980s – following now-defunct companies like D&B and Cullinet, as well as Apple, Hewlett-Packard, IBM, Microsoft, Oracle, Sybase, and others – he moved to Europe in 1991, where he worked as an industry analyst and European correspondent for Information Week and other publications. Josh wrote the first technical analysis of SAP’s R/3 enterprise software suite, establishing him as a leading expert in the market. He founded EAC in 1998 and has been a pioneering independent analyst and consultant ever since. Early in his career, as a statistical analyst for the U.S. Dept. of Health and Human Services, Josh realized how hard it was for smart people to understand how to best use complex data. View Guest page
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Paul Greenberg
Author and ‘voice of the customer’ influencer Paul Greenberg is president of The 56 Group, LLC, a customer strategy consulting firm focused on cutting edge CRM and Social CRM strategic services. His blog, PGreenblog (the56group.typepad.com) earned SearchCRM’s first annual CRM “Blog of the Year” award in 2005 and TechTarget’s 2007 “Whatis” Award for CRM Blogs. Mr. Greenberg’s book, CRM at the Speed of Light: Social CRM Strategy, Tools, and Techniques for Engaging Your Customers, in its fourth edition and available in 9 languages, is considered “the bible of the CRM industry” and has been used by over 70 universities as a primary text. View Guest page
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Rob Harles
Rob Harles, Global Head of Social Media for Bloomberg LP, is responsible for developing and managing Bloomberg’s social media efforts and initiatives across the globe. He joined Bloomberg in September 2010 from Sears Holdings, where he was Vice President of Social Media. There, he was responsible for building Sears’ social media strategy, including creating the MySears community which now has over 1M registered members, making it one of the largest retail communities in the world. Previously, Rob was SVP and member of the Senior Operating Team for comScore Networks, in charge of the Retail, Travel and Technology client services practice. He began his career as a consultant in the Chicago office of McKinsey & Co. View Guest page
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Uwe Heckert
Dr. Uwe Heckert is a Senior Vice President SAP Solutions of T-Systems’ Systems Integration unit, responsible for all SAP-related project and AMS business on a global scale. He is a member of the Management Committee Systems Integration at T-Systems International. Previously, as SVP Operations Development and a member of the Management Committee ICT Operations, he was responsible for portfolio and solution management, including SAP solutions, and for further developing and implementing the global production strategy within the operations business of T-Systems. Before T-Systems, Dr. Heckert was a senior engagement manager for McKinsey's Business Technology office, supporting ICT providers and ICT users in developing and implementing ICT strategy, and in realizing or turning around critical software development, consolidation, and implementation projects. View Guest page
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Christine Hertzog
Christine Hertzog, Managing Director of the Smart Grid Library, is a consultant, author, and professional explainer with over 20 years of experience managing successful introductions of transformational innovations in new technologies, services, and business models and processes for partners and clients. Her firm provides strategic insights, business development guidance, project roadmaps, and customized information through consulting services, benchmarking, reports, and publications. Clients include Smart Grid technology and service startups, established industry vendors, utilities, and investment firms. She is the author of the Smart Grid Dictionary, and co-author of The Smart Grid Consumer Focus Strategy. She is the first Smart Grid Advisor in Residence at Plug and Play Tech Center, a premier technology incubator in Silicon Valley and serves on the Editorial Advisory Boards of ElectricityPolicy.com, the Energy Collective, and Agrion’s Smart Grid Council. View Guest page
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Volker G. Hildebrand
Dr. Volker G. Hildebrand, Vice President for CRM Solutions at SAP, has two decades of experience as a CRM expert, researcher, author, professor, and software industry professional. With a doctorate in business economics, an MBA from the University of Mannheim, and a degree in business and technology from the University of Stuttgart, he has been an instructor and pioneering researcher on how to optimize the relationship between a customer and its suppliers. He has served as a CRM consultant for large international companies and held SAP leadership positions in sales, marketing, and product management for CRM and e-commerce applications. Volker is the author of several books and over 100 articles on CRM. Database Marketing & Computer Aided Selling was published in 1993. His articles have appeared in the German edition of the Harvard Business Review, absatzwirtschaft (Germany’s leading sales and marketing journal), the CRM Project, HMD, Marketing ZFP, and SAP Insider journals. View Guest page
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Neil Hooper
Neil Hooper, SAP VP for Mobility --- Neil is responsible for mobility across SAP America’s Strategic Industries; Retail, Financial Services, Health Care, and Public Services. He leads a team of dedicated mobility specialists as well as coordination with SAP’s mobility experts from Sybase. Prior to SAP, Neil was VP Global Channel Sales and Professional Services at Good Technology, where he created and managed their global strategic sales team, solution and professional consulting, opened international sales offices in EMEA and APAC and sat on their Executive Management team. Neil served as VP Global Sales for the Enterprise Mobility Group at Motorola, and held roles at Oracle’s Numetrix and at Digital Equipment Corporation in Belgium. View Guest page
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Vinay Iyer
Vinay Iyer, Vice President of Global Marketing at SAP, brings more than 20 years of experience as an engineer, product manager, sales and business development manager, and marketer to this book. Prior to SAP, Vinay held roles in product marketing and product management for over five years at Siebel Systems in the United States and in Europe. He is a frequent speaker at customer engagement conferences and is now championing SAP’s rapid growth in the overall customer experience management space. Vinay holds a master’s degree in Electrical Engineering and an MBA from the Wharton Business School. View Guest page
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Erich Joachimsthaler
Erich Joachimsthaler is founder and CEO of Vivaldi Partners Group (http://www.vivaldipartners.com), a global consulting firm that works to help unlock innovation and growth opportunities for brands and businesses in a digitally connected world. Erich is a thought leader with more than 40 published articles and the author of two of the most important books on brands: Brand Leadership, The Next Level of Brand Revolution (co-written with David Aaker) (Free Press 2000) and Hidden in Plain Sight: How to Find and Execute Your Company's Next Big Growth Strategy (Harvard Business School Press 2007). Erich is actively engaged in many consulting projects for leading companies and brands. He also continues to do extensive research on global brands, technology, and the formulation of corporate and business-unit level strategies. A sought-after speaker, he conducts executive-level conferences and workshops around the world in English, German, and Spanish. Erich has also held academic faculty positions in top universities in the US and Europe. View Guest page
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Dan Kearnan
Dan Kearnan is the Marketing Director for SAP Data Warehousing at SAP Americas. With more than 15 years experience working with large and mid-size companies to help define and plan their BI and DW strategies, he brings extensive knowledge in business intelligence, enterprise resource planning and data warehousing applications to his current role. Dan works within a larger group at SAP to help shape, define and communicate SAP's business intelligence and data warehousing strategies. View Guest page
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Jeff F. Kelly
Jeff F. Kelly is Principal Research Contributor for The Wikibon Project and IT Blogger at SiliconANGLE. An experienced IT industry analyst and journalist with a deep understanding of the business analytics and data management markets, Jeff also has covered the networking, mobile computing and Green IT markets, as well as the financial media industry. As Wikibon's lead business analytics and Big Data analyst, he conducts market research on and writes about data warehousing, business intelligence tools, and advanced data analytics. View Guest page
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Steve King
Steve King is a founding partner at Emergent Research, where he leads ongoing research to identify, analyze and forecast the trends and shifts impacting business and society. His research interests include the future of work, globalization of small and mid-sized enterprises, and the resurgence of small manufacturing. Previously, Steve held executive, general management, and marketing positions with large and small corporations, including Vice President of Corporate Marketing for Macromedia, Vice President and General Manager Asia-Pacific for Lotus Development Corporation, and Vice President of Marketing for Isys Corporation. A Senior Fellow and board member at the Society for New Communications Research and an advisory board member at Pond Ventures, he has served on the fiduciary or advisory boards of over a dozen companies. View Guest page
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Sheryl Kingstone
Sheryl Kingstone is the director of Yankee Group's Enterprise Research group and a well-known industry analyst in the mobility and CRM markets, with over 18 years in the high-tech market. She helps enterprise clients make decisions on the use of technology, business processes and information to boost sales and optimize top-line business performance. Previously, she consulted with enterprise software companies in the areas of B2B e-commerce, CRM, e-services and Internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. She was awarded the 2006 CRM Influential Leaders Award and was the first female to be inducted in the CRM Hall of Fame. View Guest page
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Esteban Kolsky
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on customer strategies. He has spent over 22 years in customer service and CRM consulting, research, and advisory services. During his eight years at Gartner, he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). He also researched and wrote on the social networking topics that led to today’s revolution, and assisted Fortune 500 and Global 2,000 organizations in CRM deployments. Mr. Kolsky now advises vendors and organizations how to extend customer interactions from the CRM niche to the entire organization to become Social Businesses. View Guest page
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Gwynne Kostin
Gwynne Kostin is Director, Mobile in the Office of Citizen Services & Innovative Technologies at the U.S. General Services Administration. She works with federal agencies to clear a citizen-centric path for mobile access to government. In her previous role as Director of GSA's Center for New Media and Citizen Engagement, she launched the government's free, policy-compliant "build-a-blog" platform apps.gov NOW and the contest platform challenge.gov. As Director of New Media for the U.S. Department of Homeland Security, Gwynne drove new technologies to solve business problems, creating the department's first social media strategy, developing a cross-agency web communications model for disaster response, and leading new media communications and strategy for the department's 22 agencies. Prior to public service, she spent ten years in new technologies, including founding a successful Internet start-up in an association and leading strategic Web communications in health care and education. View Guest page
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Michael Krigsman
Michael Krigsman, CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. A recognized authority on the causes and prevention of IT failures, he is considered an enterprise software industry "influencer” and is frequently quoted in the press on IT project and related CIO issues. Previously, Michael was CEO of Cambridge Publications and has been involved with hundreds of software development projects for small startups to Fortune 500 organizations. He serves on the Board of the America's Cup Hall of Fame and the Herreshoff Marine Museum in Bristol, RI. View Guest page
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Sascha Kuhlmann
Sascha Kuhlmann, Director Enterprise Architecture, SAP America, Inc. and a member of the Opengroup board of directors, helps customers drive strategic business and IT alignment. Sascha and his team have developed or been part of developing impacting methodologies around Enterprise Architecture and SOA, including Global SAP’s Enterprise Architecture Framework (EAF)-TOGAF 8.1, business-driven SOA roadmaps, Business Architecture Building Blocks, Competency Maturity Models and Business Model Heat Maps. He has lectured on Enterprise Architecture, Portfolio Management, Service Design & Modeling, and Value Management. Since 2008, he is the point of contact for ASUG’s (American SAP Users Group) Enterprises Architecture Special Interest Community. He is also a member of the SAP University Alliance, which consist over 900 universities developing a global EA curriculum. View Guest page
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Tom Kurtz
Tom Kurtz, Global Director, SAP HANA Services, SAP Americas, has spent the better part of the last decade supporting consulting organizations and customers with their Business Intelligence and data efforts. Prior to his current role, Tom served as the Global Director, Business Intelligence Services for SAP. Leveraging his nearly 20 years experience in the software and software consulting sector, Tom regularly works with the SAP Consulting organization globally on deployments of business intelligence and HANA. His previous roles include Director of Sales Operations at Bravanta, Associate Director at Cambridge Technology Partners, and Senior Consultant at Accenture (Andersen Consulting). View Guest page
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Dan Lahl
Dan Lahl, Senior Director of Product Marketing, Intelligent Enterprise for Sybase, has been with Sybase since 1995 and in high tech for almost 30 years. In addition to bringing to market Sybase SQL Server, Sybase ASE and Sybase IQ, Dan has evaluated emerging technology areas for Sybase, leading to EII, ETL and GRID technology purchases for the company. View Guest page
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Anthony Leaper
Anthony Leaper, Senior Vice President and General Manager, Line of Business Customer Solutions for SAP. Anthony is responsible for all SAP Sales, Service and Marketing Solutions, with a focus on pushing innovation to ensure SAP CRM solutions deliver value and improve customer insight and intimacy in a way that delights their customers and exceeds expectations. Previously at Oracle, he was Head of CRM On Demand Product Management for Europe Middle East and Africa (EMEA). Prior to Oracle’s acquisition of Siebel, he was the Chief Technology Director for EMEA at Siebel, where he designed and developed Siebel's Information Technology Strategy offering and was universally recognized as a leading authority on Siebel’s technology and architecture. Prior to the technology sector, Anthony was a builder and surveyor in the construction industry, pioneering innovative software solutions to support customer-facing activities. He is currently a regular contributor at blogs.forbes.com. View Guest page
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Brent Leary
Brent Leary is a CRM industry analyst, advisor, author, speaker and award-winning blogger at BrentLeary.com. He is co-founder and Partner of CRM Essentials LLC, an Atlanta-based CRM advisory firm covering tools and strategies for improving business relationships. In 2009 he co-authored Barack 2.0: Social Media Lessons for Small Business. Recognized by InsideCRM as one of the 25 most influential industry leaders, Brent is a past recipient of CRM Magazine's Most Influential Leader Award. He serves on the national board of the CRM Association, advisory board of the University of Toronto's CRM Center of Excellence, and editorial advisory board for The Atlanta Tribune. He also writes for CRM Magazine, Inc.com and MyCustomer.com. Brent hosts the "One on One" conversation series at SmallBizTrends.com, teams up with Paul Greenberg on the CRM Playaz video show, and hosts Technology for Business Sake on Atlanta’s News Talk 1160 am radio. View Guest page
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Carl B. Lewis
Carl B. Lewis, General Manager for Vision33 Total Care, is an experienced consultant and respected advisor responsible for managing the backbone of Vision33’s national customer service offering. Vision33 is an award-winning, SAP Gold Channel Partner offering solutions to small and midsized enterprise (SME) customers. As the America SAP User Group (ASUG) Program Chair and first chairperson of the SAP Business One Resellers Partner Advisory Council (PAC), Carl plays an essential role in the development of partner programs. Previously, he served as General Manager of the Pacific Northwest Region for Vision33 and Director of Professional Services and Support for Omega Business Solutions. View Guest page
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Paul Lippens
Paul Lippens, Controller for Maui Jim Sunglasses, was born and raised in the US Midwest. After earning a BA in Accounting, he worked for Square D, Schneider Electric and Bomag Americas before joining Maui Jim in 2006. Maui Jim, Inc., is the world’s fastest growing and largest independent polarized sunglass maker, with over 700 employees worldwide and 12 international offices. The company began selling sunglasses on the beaches of Maui, Hawaii in the 1980s. Realizing that their sunglasses could not protect against Hawaii’s severe glare without distorting the beautiful island scenery colors, they developed PolarizedPlus® to wipe out the glare while stoking the colors. From an original line of 7 styles, the company now offers more than 90 styles and over 300 SKUs. Maui Jim world headquarters are in Peoria, Illinois, but ‘spiritual headquarters’ will always be in Maui. View Guest page
Episode Listing:
Maribel Lopez
Maribel Lopez, founder of Lopez Research, offers deep industry knowledge and expertise to provide research, analysis and strategic insight to the communications industry. Over the past two decades, she has observed, commented on and engaged in the massive shifts in communications technologies. She has worked directly with the service provider community as well as with equipment, device and software vendors. Prior to founding Lopez Research, Maribel was a respected analyst for more than 10 years at Forrester Research, most recently as Vice President of the tech industry strategies group. She also worked as an analyst for International Data Corporation, and gained practical marketing and operations experience while at Motorola and Shiva Corp. View Guest page
Episode Listing:
Dan J. Mahowald
Dan J. Mahowald, Vice President, Enterprise Mobility, SAP Americas, Inc. Dan leads the North America Mobility Sales team and works with SAP’s Mobility Development Organization and Americas Executive Team to formulate mobility strategy. Prior to SAP, Dan held executive management positions at Siebel Systems, Inc. and Onyx Software Corporation. He founded the non-profit foundation www.connectedEDU.org to educate high school students on core business disciplines and leadership principles. View Guest page
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Arvind Malhotra
Arvind Malhotra, T. W. Lewis Scholar and Associate Professor of Strategy and Entrepreneurship at University of North Carolina Kenan-Flagler Business School. Dr. Malhotra’s research includes studying successful innovative organizational and interorganizational structures; adoption of innovative technologies, such as wireless, by consumers and organizations; and management of knowledge in interorganizational contexts. He has consulted, conducted applied research or led executive development workshops with the U.S. Navy, U.S. Air Force, IBM, ExxonMobil, Primax Properties, Sprint, RosettaNet Consortium, American Golf Corporation, Cisco, ING Direct and Cargill Sweeteners. He has received Best Paper Awards from MIS Quarterly, the top information science journal; the Journal of Services Research and Journal of Knowledge Management; and the prestigious Society for Information Managers. View Guest page
Episode Listing:
Pierfrancesco Manenti
Pierfrancesco Manenti leads the IDC Manufacturing Insights research practice in EMEA and is the global lead for the Operations Technology Strategies advisory service. He provides insights, consulting and advisory support to leading manufacturers and specialty IT vendors into the key challenges and trends affecting manufacturing industries, including Automotive, Machinery, Wearing Apparel/Fashion, CPG, and High-Tech – with particular attention to the EMEA region. Pier specializes in Manufacturing Operations, Supply Chains, and Product Life-Cycle strategies. He regularly contributes to the Operations Technology blog on the IDC Manufacturing Insights Community (http://idc-insights-community.com/manufacturing) and tweets (@PierManenti) about business and IT issues relevant to Manufacturing Operations, Supply Chain, Product Lifecycle, IT strategies. A senior executive with about 20 years of industry experience, Pier is a thought leader with a strong focus on the business value of technology in manufacturing. View Guest page
Episode Listing:
Roque Marinho
Roque Marinho is the Director of Enterprise Business Intelligence for Cobb EMC, the second largest EMC in the US. A provider of electricity and gas for about 460,000 households, Cobb EMC is innovative in its use of analytical tools that support the organization. The BI team supports data management, data cleansing, data analysis, and data validation. Mr. Marinho was technical team leader on project Reprint, which earned the “2011 PMI Project of the Year.” He is a frequent guest speaker for companies, universities, and associations. A CalPoly Tech graduate with 20 years of experience in BI, business analysis, and data integration, Mr. Marinho defines BI as “information that provokes action!” View Guest page
Episode Listing:
James McClelland
James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Solution Marketing. His responsibilities include sales strategy and go-to-market programs for the global utility industry; supporting the interaction between sales force and key industry segment customers to ensure effective, ongoing product and solution communication; acting as market advocate and spokesperson for utilities strategy, including customers, prospects, industry groups, partners and analysts; driving sales and pipeline generation programs for global industry community; product strategy and direction; and all media, publication and analyst relations. He was previously Regional CRM Sales Manager of North American Strategic Accounts at Oracle Corporation, and Senior Director of Solution Selling at Siebel Systems before it was acquired. Prior to 2000, James held management and executive positions with SAP Utilities in Asia Pacific and the Americas. He has worked in the utilities industry for over 25 years managing industry applications and creating business strategy for utilities deregulation. View Guest page
Episode Listing:
Jen McClure
Jen McClure is the senior director of social media strategy for Thomson Reuters, the world's leading source of intelligent information for businesses and professionals in the financial, legal, tax and accounting, healthcare and science and media markets, powered by the world's most trusted news organization. She also serves as president of the board of directors of the Society for New Communications Research, a nonprofit research and education foundation that focuses on the latest developments in media and communications. A communications professional with over 25 years in media and communications, Jen’s career includes journalism, market and media research, media relations, PR, strategic communications and publishing. Twitter @jen_mcclure. View Guest page
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Felipe Monteiro
L. Felipe Monteiro is an Assistant Professor of Management at the Wharton School, University of Pennsylvania. He holds a Ph.D. in Strategic and International Management, LL.B. (JD equivalent) cum laude, M.Sc. in Business Administration, and MRes in Business Studies. Previously, Professor Monteiro was a Fellow at the London School of Economics and Political Science (LSE), and a Senior Researcher at the Harvard Business School’s Latin American Research Center. Prior to academia, he was a Senior Analyst at Banco do Brasil, advising foreign companies investing in Brazil. His research focuses on knowledge processes within multinational corporations (MNCs), and how MNCs access external knowledge across organizational, technological and geographic boundaries. He has received the “Goes Above and Beyond the Call of Duty” Teaching Award for outstanding contributions and commitment to educational excellence in the MBA core curriculum, and the Wharton Undergraduate Excellence in Teaching Award. View Guest page
Episode Listing:
Mike Morel
Mike Morel joined SAP in the Business ByDesign team in November 2010. Previously, Mike was a manufacturing manager on the factory floor and a vertical marketing director at various companies including Hewlett Packard, BEA, ILOG, and Adobe. He has also been a marketing consultant, working with small-to-medium sized companies to develop go-to-market strategies. His extensive experience is in ERP, Supply Chain and PLM. View Guest page
Episode Listing:
Henry Morris
Henry Morris, Senior Vice President for IDC's Worldwide Software and Services research groups. Dr. Morris started the Analytics and Data Warehousing research service at IDC, and coined the term "analytic applications" in 1997. He led a major study on the financial impact of business analytics, examining the ROI of analytics projects at 43 sites in North America and Europe. He is now exploring the relationship between business intelligence and business process automation - "intelligent process automation" - and the requirements for unified access to structured and unstructured data. Dr. Morris has been quoted in and written for Forbes, Computerworld, and KMworld, on trends in business intelligence, business performance management, data warehousing, knowledge management, and enterprise applications. View Guest page
Episode Listing:
Martin Mrugal
Martin Mrugal is a Global Executive with SAP, leading the Manufacturing Industries and Solutions business globally. Previously he served as National Vice President and General Manager responsible for Mid-sized Enterprise Solutions and Products, directing the North American strategy, launch and execution of the new Business ByDesign software as a service (SAAS) solution. Martin joined SAP in October 1998 as a Business Development Manager - Manufacturing, playing a pivotal role consulting with SAP manufacturing customers to transform their businesses using SAP software solutions. Client deliverables included detailed studies on total cost of ownership, return on investment and business strategy. Prior to SAP, he spent 12 years at Consolidated Rail Corporation (Conrail), where he successfully started new lines of business, analyzed complex supply chains for industrial manufacturing companies, and developed new distribution strategies and facilities. His clients he included DuPont, GM, Ford, Chrysler and American Honda. View Guest page
Episode Listing:
Barry Murphy
Barry Murphy, a Co-Founder and Principal Analyst with The eDJ Group, is a thought leader in information governance, eDiscovery, records management, and content archiving. Previously, Barry was Director of Product Marketing at Mimosa Systems, a leading content archiving and eDiscovery software, and Principal Analyst for eDiscovery, records management, and content archiving at Forrester Research. Barry is an active member of AIIM (Association for Information and Image Management) and ARMA (formerly Association of Records Managers and Administrators). View Guest page
Episode Listing:
Ina L. Mutschelknaus
Ina L. Mutschelknaus is a Director of Solution Management with SAP BusinessObjects’ Enterprise Information Management products, working on information governance and end-to-end use scenarios. Her nearly 15 years of experience with EIM include managing data cleansing, matching, profiling and assessment, Master Data Management (MDM) and user experience. Ina also runs the EIM Influence Council, a customer council providing bi-weekly feedback to SAP. She is the SAP leader for both the ASUG Data Governance Special Interest Group and the ASUG Data Management Special Interest Group. View Guest page
Episode Listing:
Lauren Nelson
Lauren Nelson, Analyst at Forrester Research, focuses on the infrastructure-as-a-service (IaaS) space. Since mid-2011, she has published market overviews on both public and private IaaS clouds, the future of cloud standardization, and evaluating cloud computing as a green technology. Over the past three years, Lauren has conducted hundreds of end-user interviews and vendor product demos for this space. View Guest page
Episode Listing:
Dan Ortega
Dan Ortega, Senior Director of Product Marketing for Mobility Products for Sybase, an SAP company. Dan’s 25 years of experience includes senior level marketing with Fortune 500 technologies for Wang Labs and Sun Microsystems, where he was responsible for product management/marketing for secured communications and enterprise software systems. Previously, at Centigram Communications, he introduced mobile services to markets in Europe, Asia/Pac, Latin America, and the Middle East. For over a decade, Dan was a VP of Marketing for a series of successful start-ups in the mobile and analytics domains. View Guest page
Episode Listing:
Tobias Ortwein
Tobias Ortwein, PAC (Pierre Audoin Consultants) Germany, Senior Vice President, Project Services & SAP Services Markets, focuses on the global project services market. He is in charge of PACʼs SAP Services Research Program at the global level and delivers strategic consulting to clients. From 2006-08, he served as Managing Director of PAC Germany, responsible for PACʼs entire business in the Germany/ Austria/ Switzerland region. Previous roles include Account Manager at Unilog-Integrata and Branch Manager for Amadeus IT Consulting, both in Munich, Germany. His areas of expertise include the project services industry, marketing and strategic consulting projects, M&A consulting, and key account management. View Guest page
Episode Listing:
Bob Parker
Bob Parker is a group vice president at IDC, responsible for the research direction at IDC Manufacturing Insights and IDC Retail Insights. These industry business units provide global, fact-based research and analysis on best practices and the use of information technology that helps clients improve their capabilities in key process areas. Bob blogs regularly in the IDC Insights Community (http://idc-insights-community.com). Before IDC, he served as a research vice president at AMR Research, launching the most successful new program in the company's history - e-commerce research. Previously, Bob was Managing Director at TDI, a technology-based company that included distribution, systems integration, and Internet Service Provider (ISP) business units. He was also corporate CIO at Eastern Technologies, a manufacturer serving the defense and commercial vehicle industries, and division CIO at the Acoustic Research business unit of International Jensen. View Guest page
Episode Listing:
Kamesh Pemmaraju
Kamesh Pemmaraju, Head of Cloud Research at the Sand Hill Group, is co-author of the critically acclaimed "Leaders in the Cloud" research study. He has been recognized in the top 50 bloggers on cloud computing and in CloudTP's best cloud computing blogs list. Kamesh helps enterprises and technology vendors accelerate their transition to the cloud. He has consulted at Fortune 1000 companies including GE, GM, Motorola, HP, Microsoft, NASD, Sun Microsystems and Siemens. View Guest page
Episode Listing:
Natalie Petouhoff
Dr. Natalie Petouhoff is a Social Media ROI guest lecturer at UCLA Anderson School of Business, Adjunct Professor, Measure of PR and Marketing at Annenberg School for Communication at the University of Southern California, and Leadership and Organizational Change Management & ROI Adjunct Professor at Pepperdine University. Previously, she was Chief Strategist and Evangelist in Digital Communications, Social Media, Measurement and ROI practices with Weber Shandwick. As a Forrester Analyst, she wrote the world's first social media ROI model for PR, marketing and customer service. Her practical thought leadership helps companies understand their changing needs and the bottom-line value of acquiring and retaining loyal customers in a competitive, social marketplace. View Guest page
Episode Listing:
John Ramsell
John Ramsell, Vice President of Mobility for SAP. John speaks frequently on trends that impact business mobility, and shares expert guidance on adopting mobility as a strategic priority. His past experience encompasses the purchase and deployment of ERP software and the marketing and development of industry-specific applications. At SAP, John has been instrumental in developing the relationship with RIM, as a customer and a co-innovation partner. His sales management and consulting experience span both mobility and services. View Guest page
Episode Listing:
MR Rangaswami
MR Rangaswami is the founder of Sand Hill Group and Publisher of www.SandHill.com, a leading voice for the software and tech ecosystem. He is an “angel” who has invested in 35 companies in the past 15 years. A veteran of Silicon Valley where he has been active for 30 years, MR enjoys being both a cheerleader and critic. He has hosted the prestigious Enterprise and Software series of conferences and has published critically acclaimed research reports on cloud computing and enterprise mobility. MR’s 2012 predictions can be viewed at http://sandhill.com/article/where%E2%80%99s-the-money-quantifying-software%E2%80%99s-2012-outlook/. He has been featured on the front page of the Wall Street Journal. Twitter: @mrsandhill. View Guest page
Episode Listing:
Stuart Ravens
Stuart Ravens, Ovum, Principal Analyst, Energy & Sustainability Technology, has worked in Ovum’s commercial verticals team since May 2008, and is responsible for the utilities workstream. He collaborates closely with analysts within Datamonitor’s Energy & Sustainability business unit as well as horizontal analysts within the wider Ovum group, to provide both vendor and utility clients with superior technology analysis. Recent research projects include Optimizing Customer Engagement in Smart Meter Deployments; Profiting from Smart Meter Communications Networks; Great Britain Smart Meter Infrastructure: Analysis of Potential Architectures; BI and Analytics: Making the Smart Utility Intelligent; Customer Satisfaction, Smart Meters and the Utility Billing Process; Billing Presentment and the Changing Utility Billing Landscape; Smart Meters Create a Huge Opportunity for Data Services in Utilities; Trends to Watch in Utilities Technology 2011. View Guest page
Episode Listing:
Dante Ricci
Dante Ricci, Director, SAP Federal Innovation, helps government organizations remove complexity and do more with less to achieve their objectives. Dante has over 15 years of experience in technology, with roles in operations, finance, and product management. He recently served as a Solution Director, working with customers to incorporate new requirements into new solutions, and managing product roll-out and go-to-market initiatives. Dante has experience working for both Defense and Federal Civilian agencies and has spent time working in Higher Education. He serves on the Corporate Leadership Board for the Capital Area Leukemia and Lymphoma Society ‘Light the Night Walks’. He is a native of Fairfax, Virginia, and a graduate of Longwood University. View Guest page
Episode Listing:
Shawn Rogers
Shawn Rogers has more than 19 years of hands-on IT experience, with a focus on Internet-enabled technology. In 2004 he co-founded the BeyeNETWORK and held the positions of Executive Vice President and Editorial Director. Shawn guided the company's international growth strategy and helped it grow to 18 websites around the world, making it the largest and most read community covering the business intelligence, data warehousing, performance management and data integration space. Previously, Shawn was Internet Business Development Director at Thomson Media (now SourceMedia), President of Achieve Communications and a partner at DMReview magazine (now Information Management). At the latter, he was Vice President as well as Publisher and Editorial Director of DMReview.com, a leading business intelligence and data warehousing website. Shawn's passions are rooted in the online world, focusing on analytics, social media, business intelligence, enterprise 2.0, SaaS and open source. View Guest page
Episode Listing:
Jason Rose
Jason Rose is head of Business Intelligence (BI) Solution Marketing at SAP, leading go to market activities for the industry’s leading on-premise and cloud-based BI solutions: SAP BusinessObjects. With over 12 years in BI and performance management, Jason drives crisp customer communications, tailors market messages and grows SAP’s thought leadership position in BI. Since joining BusinessObjects in 2005 and holding leadership positions in both sales and marketing, he has been helping customers solve critical business issues through the application of information and putting in place the right incentives. Jason is a frequent speaker at conferences and analyst events on analytics and the impact of information on corporate performance and decision making. View Guest page
Episode Listing:
Tee Rowe
C. E. “Tee” Rowe is President and CEO of the Association of Small Business Development Centers, a nationwide network of over 1,000 centers providing free, confidential counseling and low cost training to small business owners. A graduate of Dartmouth College (AB, Russian Language/Literature, 1983) and the Tulane University School of Law (JD, 1989), Mr. Rowe has a long history of legislative and advocacy experience on behalf of the small business community. Prior to ASBDC, he served as Associate Administrator for Congressional and Legislative Affairs for the US Small Business Administration (2005-09); Assistant Administrator for Congressional Affairs and Assistant General Counsel for Legislation and Regulation at SBA (2001-05); and Counsel to the Committee on Small Business in the US House of Representatives (1991-2001). In the latter role, he was responsible for drafting most of the major small business legislation passed by the US Congress. View Guest page
Episode Listing:
Peter Russo
Peter Russo, Senior Director, Marketing at SAP, has supported SAP Rapid Deployment solutions since 2011. Prior to SAP, Peter spent over 10 years as the lead application software analyst in the U.S., as well as a global contributor to the SAP Services Research Program. On the consulting side, he has been involved on U.S. and global projects for software suppliers around ecosystem assessment, best practices analysis, and execution of localized partnership strategies. View Guest page
Episode Listing:
Hillel Sackstein
Hillel Sackstein, President & CEO, founded Virtual Graffiti, Inc, as an e-commerce software development company in 1999. Within a few years, he shifted the company's core focus to the fast-growing network security market. Under his leadership, Virtual Graffiti has experienced tremendous growth into a multi-million dollar, international, IT Solution Provider. Hillel is involved in many day-to-day operations as well as key vendor and customer relations, and has created a fun and focused company atmosphere that encourages growth. View Guest page
Episode Listing:
Dinesh Sharma
Dinesh Sharma, Vice President, Cloud Marketing, SAP, has over 20 years of experience in the high-tech industry. A recent addition to the executive staff at SAP, he is responsible for cloud messaging and positioning of applications, platforms and strategy. As the industry embraces the disruptive change that is cloud computing, Dinesh is leading SAP's efforts to bring a consistent business-centric view of how the cloud will impact the enterprise today. View Guest page
Episode Listing:
Joan Sherlock
Joan Sherlock, the Sr. Director of Worldwide Cloud Marketing Programs for SAP, is responsible for maximizing marketing innovation techniques to educate and inform companies throughout the world on the advantages of moving to the cloud. She has driven marketing initiatives for companies throughout Silicon Valley, including Apple Computer, Hewlett Packard and Sun Microsystems. Joan’s game-changing predictions for 2012 will be around building killer content, the explosion of mobile marketing, and how to deal with new privacy desires of the online community. View Guest page
Episode Listing:
Chris Silva
Chris Silva is an industry analyst focusing on Mobile at San Mateo, CA based Altimeter group. A 10-plus year veteran of the research industry, Chris focuses on innovations in and implications of mobile technology for enterprises, users and brands. Previously, he served as Senior Vice President of Research and Service Delivery at IANS Research, a boutique firm focused on disruptive security technology. As a Senior Analyst covering Enterprise Mobility at Forrester Research, he pioneered research on the implications of ubiquitous mobility. In addition to being a frequent speaker at major industry events such as Interop, Chris is frequently quoted in publications such as CNBC, Forbes, The Wall Street Journal. He has been featured on National Public Radio discussing implications of mobile technology. www.makemobilework.com. View Guest page
Episode Listing:
Susan Solovic
Susan Wilson Solovic is owner, co-founder and CEO of ItsYourBiz.com, a video news and information site for entrepreneurs, and co-author of the NY Times best-seller It’s Your Biz. She is a weekly small-business contributor on ABC's Money Matters and a featured blogger on The Huffington Post, AllBusiness, Fast Company and Constant Contact, as well as a monthly columnist on WSJ.com. The author of several books, including the Girls’ Guide to Building a Million-Dollar Business, Susan has served on the National Women's Business Council to advise Congress, the President and US Small Business Administration on women business owners’ economic issues, and on the Women's Leadership Board of the John F. Kennedy School of Government at Harvard University. She also chairs the Advisory Board for Women Impacting Public Policy. View Guest page
Episode Listing:
Brian S. Sommer
Brian S. Sommer has over 30 years experience in management consulting with a particular focus on ERP software, business process re-engineering, strategic consulting and business ecosystems. His consulting experience crosses most for-profit industries. He has presented to the executive committees of over 100 of the Fortune 500. Previously, as a global leadership partner with Accenture (nee Andersen Consulting), Brian established and ran their worldwide centers of excellence for Finance and HR, and served as Worldwide Director for their Software Intelligence Unit. He has sold, led and performed quality assurance roles on projects globally, working in Switzerland, Venezuela, Argentina and other countries. Brian is a frequent guest lecturer at major universities including Harvard Graduate School, Wharton School of Business and Arizona State University. He has been published dozens of times in leading business and IT publications including the Wall Street Journal Europe. View Guest page
Episode Listing:
Reza Soudagar
Reza Soudagar, Senior Director for CRM Solution Marketing at SAP, has more than two decades in business consulting, IT strategy, and the development of customer relationship management (CRM) solutions. He held senior leadership positions at Accenture and Oracle, serving clients in high-tech and communications industries, and was responsible for a number of products in Oracle's CRM suite. Currently, Reza is an executive in SAP's global marketing unit and focuses on customer experience. He earned Bachelor's and Master's degrees in Electrical Engineering from the École Polytechnique Fédérale de Lausanne and completed an executive education program at Harvard Business School. View Guest page
Episode Listing:
Mimi Spier
Mimi Spier has spent the last 18 years strategizing, building, launching and implementing software applications for world-class enterprise companies, like Oracle, BusinessObjects, Hyperion and SAP. In her current role at SAP as Head of Solution Marketing for Mobile Analytics, she is responsible for the strategy and marketing for Mobile Analytics. Previous roles include integrating independent product portfolios into one integrated story, marketing strategy and roadmap for SAP Business Analytics, and bringing to market dozens of applications for Industry Analytics Marketing. Mimi brings to her role deep industry knowledge, a proven ability to deliver results and build new products by bringing innovation, vision, marketing execution, organizational alignment and inspiration to teams and businesses. She is also a Certified Public Accountant in California. View Guest page
Episode Listing:
Tom Suder
Tom Suder is President and Founder of the advanced mobility solutions company Mobile Government Solutions, known as Mobilegov, which he launched in July 2011. Tom also serves as a strategic advisor for the University of Central Florida’s Institute for Simulation & Training (IS&T), representing the university's interests in Washington, D.C. He is responsible for establishing academic agreements and grants between UCF and the government for research and development into the policies, procedures and best practices required for the successful federal implementation of mobile technology. Tom earned the “2011 Rising Star Award,” co-sponsored by Federal IT industry publications Federal Computer Week (FCW), Government Computer News (GCN) and Washington Technology, honoring individuals in the public and private sectors who have made an early and substantive mark in the government IT community. Tom writes for AOL Government and serves on the publication's Editorial Advisory Council. View Guest page
Episode Listing:
Bill Tallent
Bill Tallent, CEO of Mercury Intermedia, has been applying cutting edge technology since college in 1962. In 1980, after two decades at a large Fortune 500 company, he began creating and operating small businesses. With a career that spans mainframe computers, mini-computers, personal computers and the Internet, Bill believes “mobile computing is larger than all three preceding computing classes”. He notes, “These days, I’m having a great time working with a bunch of very smart younger guys, watching them create astonishing products while contributing my years of experience on the business side. I’m having the time of my life innovating in this spectacular new field of mobile.” The staff at Mercury Intermedia calls Bill their ’70-year-old teenager’. View Guest page
Episode Listing:
Andrew Tessler
Andrew Tessler, Senior Economist, Oxford Economics. His 15 years experience as an economist include the New South Wales Treasury and Booz Allen Hamilton in Australia. He previously served as a law enforcement intelligence officer. Andrew’s work has covered economic appraisals, valuations, rate of return studies, market analysis and program reviews for diverse sectors including the arts, law enforcement, transport, infrastructure, and the environment. Recently, he provided an analysis of the impact of real-time systems for SAP. View Guest page
Episode Listing:
Gaurav Tewari
Gaurav Tewari is an Executive Director at SAP Ventures, focusing on growth and later-stage investments within Software/SaaS, Internet, Digital Media, Mobile, and Technology-Enabled Services. SAP Ventures has funded and helped build over 100 companies globally since 1997. Prior to SAP, Gaurav was a Principal of Boston-based Highland Capital Partners, leading early and growth-stage investments, and has held numerous board seats. Previous roles include Corporate Strategy executive at Microsoft Corporation and Management Consultant with McKinsey & Company. Gaurav began his career in engineering, operations, and product management roles at Microsoft and IBM Research. He received his MBA from the Wharton School, graduating as Valedictorian (Ford Fellow), and earned Bachelors and Masters degrees in Computer Science and Economics from the Massachusetts Institute of Technology (MIT). He is a co-inventor on 9 issued US technology patents. Twitter: @GTMIT. Personal blog: www.Tewari.com. View Guest page
Episode Listing:
R "Ray" Wang
R “Ray” Wang is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog, "A Software Insider’s Point of View". With viewership in the millions of page views a year, Ray’s blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray’s background in emerging business and technology trends, enterprise apps strategy, technology selection, and contract negotiations provides his clients and readers with the bridge between business leadership and technology adoption. View Guest page
Episode Listing:
David White
David White, Aberdeen Group, has 20 years experience in the software industry, including roles in development, systems engineering, consulting, product management, product marketing and industry marketing. At Aberdeen, he is a Senior Research Analyst in the Business Intelligence practice with a major focus on understanding the business value derived from the use of Business Intelligence (BI), and how organizations use BI to drive strategic and operational change. View Guest page
Episode Listing:
Todd Wilms
Todd Wilms, Senior Director and founding member of the Global Social Media Audience Marketing Team at SAP. Todd’s team helps SAP’s 47 solutions and 28 industries reach their appropriate audiences around the globe through social media marketing. They develop the strategy, help to execute the program, and then create repeatable processes to support other teams’ success. A 20-year marketer, Todd has held executive product and marketing leadership roles with best-known brands including eBay/PayPal, Citrix, PeopleSoft, and agency George P. Johnson. An avid writer, he is currently blogging on Forbes and his team blog at Socialb2p.com. View Guest page
Episode Listing:
Philippe Winthrop
Philippe Winthrop, Founder and Managing Director of The Enterprise Mobility Foundation, the organization behind The Enterprise Mobility Forum, the fastest growing content portal and social network exclusively dedicated to enterprise mobility. Philippe started his career at GeoPartners, a boutique strategy consultancy where he worked on AT&T Wireless’ adoption and migration path to GSM from TDMA. Next at IDC's European IT Services Research group, he spearheaded research and consulting projects for the Top 50 IT Services companies in Western Europe. Most recently he was the Research Director for Wireless and Mobility at Aberdeen Group, where he launched the Wireless and Mobility practice and conducted ground-breaking research to quantify the tangible value of key mobile and wireless technologies. Philippe sits on the advisory boards of Mobile Enterprise Magazine, Cemaphore Systems and Celio Corporation. View Guest page
Episode Listing:
Jon Wurfl
Jon Wurfl at SAP helps retailers manage the most valuable asset of their business: their shoppers. By leveraging his domain expertise in CRM business strategy and technology, Jon helps companies innovate their business transformation by using e-commerce, loyalty management, marketing, social media, mobility. His goal is to help businesses drive their top and bottom line upward. View Guest page
Episode Listing:
Show Links
Subsidiaries: No, Virginia, the World Is Not Flat!
May 23, 2012
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
Ready to grow your company into a global brand? Good plan, says Emergent Research’s Steve King. “Almost 75% of global GDP growth over the next 10 years is expected to come from emerging market countries. How can you not participate in that growth?" More good news from Vivaldi Partners’ Erich Joachimsthaler. “Today, we run a global business in a hyperlocal fashion. Collaboration between headquarters and subsidiaries is changing profoundly due to new social technology and collaboration tools. The world is still round, NOT flat.” But globalization can be like a real-life blended family. SAP’s Mike Morel warns, “Subsidiaries have been the stepchildren of the corporate world, always a second priority.” Enterprise Management Associates’ Shawn Rogers sums it up: “Wherever you go...there you are and don’t you forget it.” Pour a cup and join us for Subsidiaries: No, Virginia, the World Is Not Flat! p.s. Join us for In the Cloud with Game-Changers, Thursday 1 PM Pacific on The Business Channel.
Coffee Break with Game-Changers, presented by SAP
Wednesday at 8 AM Pacific Time on VoiceAmerica Business Channel
Game-changing technologies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
If you’re not already having a weekly breakfast with game-changers, join us for valuable food for thought, inspiration and information. Learn how you can become the savvy innovator who takes your company across the finish line as you look ahead to the next breakthrough strategy. Coffee Break with Game-Changers, Presented by SAP, is broadcast live every Wednesday at 8 AM Pacific Time and 11 AM Eastern Time on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham has been producing and hosting live talk radio since 1998. She currently works in Worldwide Cloud Marketing Programs at SAP.
SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.
Bonnie is the producer / host for two radio series presented by SAP on The Business Channel, "Coffee Break with Game-Changers" and "In The Cloud with Game-Changers." Learn more at www.SAPgamechangersradio.com.
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